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Excellence in Call Center Services

We transform your customer experience with personalized solutions, ensuring quality and efficiency in every interaction.

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Seamless
Back-office Processing

We take care of your company's repetitive tasks so you can focus on your core business

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Consulting services in Customer Support and Experience

Our cutting-edge solutions seamlessly intertwine the essence of human interaction with the vast expanse of the digital realm.

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Process Optimization

Continuous improvement and automation of customer service workflows to maximize efficiency and customer satisfaction.

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WHAT WE DO

At Boreal, we offer a wide range of services designed to elevate your business:

Customer Services

Expert BPO solutions designed to enhance customer satisfaction, making every brand interaction positive and memorable.

Technical Support

Reliable and efficient technical support to keep your systems running smoothly and your customers always supported.

Back-office Processing

We optimize back-office operations, freeing up resources so you can focus on growing your business.

CX & Processes Consulting

Consulting services to optimize customer experience and business processes, driving outstanding service and success.

CRM Integrations

We integrate your systems for smarter customer management, strengthening relationships and boosting loyalty.

SOME METRICS

7

Branches

25

Agents

95

First Call Resolution, FCR

4.8

Customer Satisfaction Rate

WE’VE COLLABORATED WITH TOP COMPANIES

OUR STRATEGIC ALLIES

Transform your customer experience!

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Our Telephones

[+54] 911 2611 8466
[+55] 11 4230 9510
[+57] 1 508 8484
[+44] 20 3290 9696
[+351] 929 383 861
[+41] 79 571 98 76
[+34] 647 659 491